SPS strives to identify current and future customer needs, to meet their requirements and to exceed their expectations. Top management ensures that the focus on improving client satisfaction is maintained by setting objectives related to client satisfaction at management review meetings.

Top management also ensures that customer requirements are understood and met. Client complaints and other customer feedback are continually monitored and measured to identify opportunities for improvement. We continually look for ways to interact directly with our clients to ensure that we focus on their unique needs and expectations.